FAQ

How do I purchase a course?
You will need to create an account and be logged into the CABI Academy using a web browser. Once you find the course you’d like to purchase, simply click t...
Wed, 24 Sep, 2025 at 11:12 AM
How do I access the CABI Academy courses I have purchased?
You can either log into your CABI Academy account, where you can access your courses via the My Learning Dashboard or through the All-Learning menu, or, via...
Wed, 24 Sep, 2025 at 11:20 AM
Is access to the course time-limited?
This is decided on a course-by-course basis. Refer to T&Cs on the course overview page.
Wed, 24 Sep, 2025 at 11:21 AM
Do I need to pay to access courses I was already enrolled to before 1st October 2025?
No, you do not need to pay if you have already enrolled on the course before 1st of October.  If you are already enrolled onto a course, or have complet...
Wed, 24 Sep, 2025 at 11:29 AM
What is the refund policy?
If you change your mind about the CABI Academy course(s) you purchased, you can request a full refund within 14 days of purchase, provided you have not acc...
Wed, 24 Sep, 2025 at 11:46 AM
Can I get a refund for a paid course?
Yes, refunds are available provided you have not accessed the course or attempted or completed any assessment associated with it. Once you have accessed th...
Wed, 24 Sep, 2025 at 11:48 AM
How do I request a refund?
If you feel you are eligible for a refund, you can send a request to Customer Support at support@cabi.org. Please include your course details and attach you...
Wed, 24 Sep, 2025 at 11:49 AM
Can I transfer my course enrolment to another course or session?
If you think you have purchased the wrong course, you may request a transfer to another course or session of equivalent value (at the time of purchase), pro...
Wed, 24 Sep, 2025 at 11:50 AM
Can I get a bundle or discounted rate?
Please contact the CABI Academy team to discuss this further. Please email support@cabi.org with your request.
Wed, 24 Sep, 2025 at 11:52 AM
Are there pricing models for group enrolments such as Universities, NGOs?
Please contact the CABI Academy team to discuss this option further. Please email support@cabi.org with your request.
Wed, 24 Sep, 2025 at 12:14 PM