FAQ
This is decided on a course-by-course basis. Refer to T&Cs on the course overview page.
Wed, 24 Sep, 2025 at 11:21 AM
No, you do not need to pay if you have already enrolled on the course before 1st of October. If you are already enrolled onto a course, or have complet...
Wed, 24 Sep, 2025 at 11:29 AM
If you change your mind about the CABI Academy course(s) you purchased, you can request a full refund within 14 days of purchase, provided you have not acc...
Wed, 24 Sep, 2025 at 11:46 AM
Yes, refunds are available provided you have not accessed the course or attempted or completed any assessment associated with it. Once you have accessed th...
Wed, 24 Sep, 2025 at 11:48 AM
If you feel you are eligible for a refund, you can send a request to Customer Support at support@cabi.org. Please include your course details and attach you...
Wed, 24 Sep, 2025 at 11:49 AM
If you think you have purchased the wrong course, you may request a transfer to another course or session of equivalent value (at the time of purchase), pro...
Wed, 24 Sep, 2025 at 11:50 AM
Please contact the CABI Academy team to discuss this further. Please email support@cabi.org with your request.
Wed, 24 Sep, 2025 at 11:52 AM
Please contact the CABI Academy team to discuss this option further. Please email support@cabi.org with your request.
Wed, 24 Sep, 2025 at 12:14 PM
No, payments cannot be made through the mobile app. To purchase a course, please log in to CABI Academy using a web browser to purchase your course. On...
Wed, 24 Sep, 2025 at 1:13 PM
Learners in certain countries will need to pay for most of our courses from 1st October 2025. Please refer to the list of countries to see if you are eligib...
Wed, 30 Sep, 2026 at 5:13 PM